|Are you happy with the Sail Shade World shade sail you purchased?|
Overall Rating = 97 %
|Was the speed of delivery satisfactory?|
Overall Rating = 98 %
|How do you rate our customer service?|
Overall Rating = 98 %
|Would you choose us if buying another shade sail?|
Overall Rating = 99 %
|Would you recommend us to a friend?|
Overall Rating = 99 %
|What is your overall satisfaction rating with Sail Shade World?|
Overall Rating = 98 %
|COMMENTS ARE OPTIONAL - THESE ARE WHAT WE HAVE RECEIVED.|
Roland went beyond helping me with my order. Measuring and paying and shipping. Thanks
JOSH from ST PETERSBURG, FLORIDA, UNITED STATES | 2021-04-04
I have bought 3 of the commercial shades and they are by far the best on the market. There not cheap but are the BEST, and the service is also great. Don't buy a shade from anybody else. 10 out 10 every time.
RYAN from BOULDER, COLORADO, UNITED STATES | 2021-03-23
I am very pleased with all aspects of the sale and the sail too. -Kevin
KEVIN from BOULDER CITY, NEVADA, UNITED STATES | 2021-03-16
I had some problems getting my order through due to a computer problem on the vendor end. They promptly credited my account and responded. Pleased
MARK from COLO. SPRINGS, COLORADO, UNITED STATES | 2021-02-24
Measurement process was v clear and product was made and delivered in less than 10 days. Addition of velcro straps to attach lights around the shade sail was well worth it.
JONATHON from STONE, STAFFS, UNITED KINGDOM | 2021-01-24
The service is unreal. It is unbelievable. I ordered my sail on Tue afternoon and it was delivered on SUNDAY same week!!! It was installed by me and "surprisingly" everything was made to my requirements. It survived a few massive storms already (it is 80+ sq.m by the way) and protects me from the harsh Sun. Absolutely love it. I recommend services to all my friends as it is twice (or 3 times) cheaper that unknown thing supplied by local Sydney rip off stores. 100 out of 10 =D love it!
SERGEY from OYSTER BAY, NSW, AUSTRALIA | 2021-01-24
Sail arrived very quickly and fits well. All the components appear very robust and well made. We are wery pleased. So pleased, in fact, that I am going to order a second one to install later this year. Thanks Roland and team.
SIMON from LONDON, UNITED KINGDOM | 2021-01-13
Incredibly helpful. Thank you!
ANGELA from SPICEWOOD, TEXAS, UNITED STATES | 2021-01-12
I am delighted with my sail and the customer service from Roland both before and after delivery, have been exceptional. I would certainly order again if I have the need, but as a word of caution for potential new customers, check the possible local import duties where you live if ordering from an other country. Through no fault of Sail Shade World, we are having a fight with Portuguese authorities to try to recoup some of the over-charge we feel was imposed on us.
REG from ALJEZUR, FARO, PORTUGAL | 2021-01-10
Hi guy's. The Sails are fantastic as usual, the downside was delivery but that was due to the ongoing pandemic we think. My client is very happy so Thank you very much.
CHRISTOPHER from LANZAROTE, CANARIAS, SPAIN | 2020-12-31
Fantastic company to work with - they truly stand behind their product. Very happy with our two shades - would recommend them to anyone.
STAN from CAMANO ISLAND, WASHINGTON, UNITED STATES | 2020-12-04
Super fast looks great.
MIKE from WICHITA, KANSAS, UNITED STATES | 2020-11-08
I bought our sail Shade having seen one in a garden I designed. I cant recommend them highly enough, great service and product. Thank you
JANEY from SUFFOLK, UNITED KINGDOM | 2020-10-29
I purchased a triangular shade sale with the heavy commercial fabric. Overall it is very good. The size is approximately 33ft x 28ft x 24ft with 2 sides fixed to my house and one to a 5" diameter structural steel pole set into the earth 6 feet deep with 12cf (1,500 pounds) of concrete footing. This provided very secure, non moving attachment points. When ordering I purchased the stainless hardware turnbuckles and specified the allowance for measurements. However, upon installation and fully tightening the turnbuckles, the sail sagged too much. I was advised by customer service to make the sail tighter by purchasing additional hardware. I had to set aside the provided (purchased) stainless hardware and purchase some additional removable stainless chain links for approximately $120 additional to make the sail tighter. This is unfortunate since I should not have had this problem with accurate actual point to point measurements and the factory providing the hardware allowance. I had to basically buy the hardware twice and no longer have the ability to adjust the tension. Other than that, it provides nice shade and handles the wind well. Definitely I would recommend adding a rope light. This worked out well also. Thank you.
PAUL from MASSACHUSETTS, UNITED STATES | 2020-10-27
I bought three sails for a commercial installation. I am very happy with the service and the prompt feed back from Roland. The sails arrived earlier than expected in these COVID 19 times. Fitment was excellent. I received emails at times which I did not expect anyone to be working. Keep up the great work Roland.
PETER from BRUNEI DARUSSALAM | 2020-10-22
Have marked all questions with a 10/10 I must admitt I was a little sceptical when I purchased the shade sail, However to my pleasant surprise every was perfect and could not believe the delivery time. Well done, regards Ian
IAN from VICTORIA, AUSTRALIA | 2020-10-20
I am very happy with the product and will buy again.
PETER from ONTARIO, CANADA | 2020-10-20
I was amazed with the speed and quality of sail delivered. We considered several different vendors, each offering slightly different options. Whoever answers (mostly Roland) the contact questions on the website was always prompt with a well-considered response. At one stage we were considering an 8 point sail. I send in a PDF sketch of what I had in mind. They took the time to make adjustments to the diagram and suggest the best solution. I definitely recommend them to anyone wanting a sail.
HENRY from COLORADO, UNITED STATES | 2020-10-18
We live in the Las Vegas, NV area and so we get pretty hot and some serious winds (35-40 MPH gusts). The sail has done exceptionally well and looks great. We were amazed at the quality of construction. We will definitely buy from them again.
ROBERT from LAS VEGAS, UNITED STATES | 2020-10-13
This is our second purchase of a Sail Shade. Our first purchase was over 10 yrs ago and unfortunately tropical storms winds brought them down. Without hesitation I reordered another. This time due to new sail shade dimensions I had questions before ordering it. I left these on their website and the next day received a call from Roland. He was professional, courteous and a gentleman and made sure he answered all my questions. When he found out I was installing it myself he spent additional time giving me advice on how to make the install go smooth. We have had nothing but compliments on the look of the sail shade and look forward to enjoying it for year’s to come. PS. The amount heat it blocks is fantastic. In the past at times our deck thermometer has read near 100 degrees. We now are able to use our deck all summer long. THANK YOU ROLAND!!!
GREG from PENNSYLVANIA, UNITED STATES | 2020-10-12
I have nothing but good feedback for Sail Shade World. I did a lot of research and ultimately asked a lot of questions and I believe it was the owner answered every one of them promptly and completely. Their web site gives you absolutely everything you need to design, measure and install your sail shade perfectly. I am a detail person and they provided me all the detail I could ever want. :-) Then I finally ordered a custom shade and thought I was ordering it from their warehouse in the US. But that wasn't the case, since it was custom it needed to be made and shipped from China. I ordered it on Friday afternoon and it was delivered to my doorstep the following Wed. Custom made sail shade from China in 5 days, totally mind blowing. It is now installed and we LOVE it. I highly recommend Sail Shade World, you won't be disappointed.
YVONNE from CALIFORNIA, UNITED STATES | 2020-10-10
The Sail Shade is a fantastic product. The quality of construction is second to none. The custom made form was easy to follow and submit, and the end product fit as requested. I will definitely recommend Sail Shade to friends and family, because of all of this plus it is holding up well in the Arizona sun. Thanks!
ANDRE from ARIZONA, UNITED STATES | 2020-10-09
Love the product! And the delivery was fast, much appreciate it! Will definitely consider SailShadeWorld again if looking for shade sails in future.
KAREN from MONTREAL, QUEBEC, CANADA | 2020-08-27
Very pleased and extremely satified with the whole process.The shade looks and works great !
VINCENT from DUNNELLON, FLORIDA, UNITED STATES | 2020-08-25
Perfect fit. Tightened easily. High quality with a fast ship.
JUSTIN from FRESNO, CALIFORNIA, UNITED STATES | 2020-08-25
Sail went up without any problem. Fish are enjoying the shade. Ron
RON from PASO ROBLES, CALIFORNIA, UNITED STATES | 2020-08-24
Great quality and fit perfect!
ROSEMARY from SAN JOSE, CALIFORNIA, UNITED STATES | 2020-08-24
Excellent service! Simplifies the otherwise difficult process of ensuring that the customer gets exactly what they want. I Would certainly be happy to recommend to others and use again myself. Bravo, keep up the good work. Many thanks.
GRAHAM from SANDOWN, ISLE OF WIGHT, UNITED KINGDOM | 2020-08-24
Great product I will be ordering another one soon. Was easy to measure and submit and I recommended utilizing the reduction percentage request at finalizing your order to allow for stretching.
MARK from PORTSMOUTH , VIRGINIA, UNITED STATES | 2020-08-23
Brilliant from start to finish. The price was cheaper than I'd hoped - but the quality is easily top notch. Even the lowest grade material offered is substantial. I looked at many different sail shade companies and whilst I cannot vouch for them, I am 100% satisfied I made the right choice.
DANNY from WIGAN, MERSEYSIDE, UNITED KINGDOM | 2020-08-23
Shade sail was delivered timely and is of great quality construction. Happy with the color and quality...just ordered another one for the other side of our back deck. Very pleased!
DOUG from AUSTIN, TEXAS, UNITED STATES | 2020-08-01
Roland has been a great resource, both before and after the sale. I will definitely purchase my next shade sail from Shade Sail World (hopefully many years in the future) and have already recommended them to multiple friends who are considering a shade sail.
CULLA from TUCSON, ARIZONA, UNITED STATES | 2020-07-25
Very pleased, the webbing and stitching on the sides are superior. Some attachment fittings would have been great.
GREGG from SLATON, TEXAS, UNITED STATES | 2020-07-16
We are extremely happy with the sails we have purchased. The quality and strength of these sails far surpass previous sails I have purchased. We live in a very windy climate and these sails have performed flawlessly. Previous products have torn and ripped apart forcing me to purchase replacement sails. I see these sails lasting many years. I would highly recommend these Sail Shade World sails to anyone.
CRAIG from WEST RICHLAND, WASHINGTON, UNITED STATES | 2020-07-14
Although the website is very functional and informative, I had a few questions due to some complexity issues. Roland was fantastic and assisted and cross check my design to ensure my vision of the sails worked. Great service and great product!
AARON from CHANDLER, ARIZONA, UNITED STATES | 2020-07-14
Ordering from your website was not a good experience. I couldn’t find a phone number to call when I was having issues with the website. <
>We do not publish a phone number on our web sites because we operate globally and time differences make it a problem. We do publish our phone number on the bottom of all quotation emails.<> I almost left the site and didn’t order the sail. But I pressed on and it worked out. The sail arrived in a couple of weeks. Roland followed through to make sure we received the sail. It looks great.
KEVIN from LAKEVIEW, MICHIGAN, UNITED STATES | 2020-07-13
It’s really nice when you get first hand advice from the owner of the company. I emailed Roland with some ???, and he got back to me almost immediately. Custom made Sail. Had to add to 4 links of chain in “B” corner, no biggy, great sail well built, super fast delivery. Pretty much half price to any other Sail Shade Company I could find. 5 star company in my books. Thanks. I’ll send a pic. Regards Mark. Penticton BC., Canada.
MARK from PENTICTON, BRITISH COLUMBIA, CANADA | 2020-07-13
We really like our new shade, we can eat on our new outside kitchen now. Before it was too hot. I would like to send you some pictures.
SONIA from ST-GERMAIN-DE-GRANTHAM, QUEBEC, CANADA | 2020-07-13
I'm very pleased with the sail we purchased. The sail and the associated hardware quality is excellent. The sail fits like a glove. The allowance they made to the dimensions we provided was perfect. I will definitely recommend Sail Shade World to anyone looking for a shade sail.
KIRBY from REDINGTON SHORES, FLORIDA, UNITED STATES | 2020-07-13
Great product, and great service. Our sail looks fab in our garden. Highly recommended!
TIM from BRIGHTON, SUSSEX, UNITED KINGDOM | 2020-07-12
Definitely the best place to buy shade sails anywhere. I was very happy with the quick shipping and the quality of the fabric and workmanship. I have more projects requiring shade sails and will be purchasing all of them through sailshadeworld
KELLY from WITTMANN, ARIZONA, UNITED STATES | 2020-07-12
Very impressed with quality of sails, and delivery. But after measuring for triangle sails very carefully multiple times . I orderd sails with extra 3% allowance for stretching, figuring I could use a piece of chain with the turnbuckles .But sails fit with only using turbuckles, except in one corner and only using a couple of links of chain. I'm glad I orderd sails with extra 3% . Maybe not have enough room for future stretching.
RUSSELL from HAMBURG, NEW YORK, UNITED STATES | 2020-07-11
I ordered 2 sails, one was a pre made one. This one was perfect on my deck and provides a great way to protect us from the sun while we sit in the midday sun on our back deck. The second shade I ordered was a custom size one. Unfortunately this one was not what I expected. While the shade was great condition in ended up being far too small for the space I wanted to cover. My only advice is to really take the time to measure your space and ensure you understand what the allowance does in terms of your overall shade size in the end. Overall I am satisfied with the product in service.
DAN from PETERBOROUGH, ONTARIO, CANADA | 2020-07-11
I previously tried cheaper shade sails to check out the concept and the optimum shape and size. Once I had decided on the shape and dimensions I ordered an 8m x 4m commercial grade (340g/m2) natural. It is strong and effective and in continuous use from early spring to late summer for two years now. Subsequently I purchased a 5m x 4m for a rental house, and the tenants are delighted with the benefits for the patio. I also purchased two triangles for shade from the low evening sun. The ordering system is clear and the delivery (typically less than one week) is amazing for custom made sails. I ordered my first sail on a Wednesday evening, it was made and shipped by the Saturday, arrived in the UK on the Monday and arrived at my house on Tuesday. I am delighted with the shade sails and so are my family, friends and visitors.
WILLIAM from GERRARDS CROSS, BUCKINGHAMSHIRE, UNITED KINGDOM | 2020-07-11
Did quite a bit of research before we ordered our sail and I was glad I did. The sail provided by SSW is absolutely spot on, really great quality material, made to exactly the sizes I quoted and delivered very quickly. Cannot recommend highly enough. If you are still in any doubt compare the price quoted by SSW against some of their competitors and that should persuade you. Faultless from beginning to end. Many thanks J C Dawson
JOHN from CREWE, CHESHIRE, UNITED KINGDOM | 2020-07-11
Great workmanship and materials. Exceeded my expectations.
RICH from TALLAHASSEE, FLORIDA, UNITED STATES | 2020-06-24
Roland was INCREDIBLY gracious to waive the profit on a second set of sails after I ordered the wrong size on the first ones. Thanks again Roland!
CRAIG from PLACITAS, NEW MEXICO, UNITED STATES | 2020-06-13
It came so fast I was amazed. I trusted them to adjust the measurements for stretching and it turned out perfectly. You love the blue color and the light string attachments. It is a very high quality product. A local awning shop came out to give me a quote on an awning and wanted to know where I got my shade. This shade is recognizably high quality at a glance.
CARI from BAKERSFIELD, CALIFORNIA, UNITED STATES | 2020-06-12
Very informative website, appreciate the CAD option to verify design, and helpful customer assistance. Thank you, the product is amazing and just as I expected!
CURTIS from SAN GABRIEL, CALIFORNIA, UNITED STATES | 2020-06-12
These sails are very high quality. They showed up 6 days earlier than promised and they measured exactly as I ordered them. We pulled 5 triangle sails over the pool about 2 months ago, which was the beginning of spring thunderstorm season here in Texas. The sails have now been up for 6 heavy storms with big wind gusts and they still look brand new. No fraying, no tearing, no runs, no hardware damage, and no discoloring. I am very impressed with the quality of these commercial grade sail shades. Thanks guys.
ADAM from NEW BRAUNFELS , TEXAS, UNITED STATES | 2020-06-12
The sail is great, The hardware (turnbuckles) was too small. As a result I had to go buy additional turnbuckles.
TIM from MARYSVILLE, OHIO, UNITED STATES | 2020-06-12
Very happy with the sail shade, we have used it in the conservatory so having it made to measure was perfect, website very easy to navigate and help with the allowances was really helpful, delivery was very quick made ahead of schedule and all in all a good experience will definitely use again and have already recommended to a friend.
JOANNE from WELLINGBORORUGH , NORTHAMPTONSHIRE, UNITED KINGDOM | 2020-06-11
The price was a little high, but the quality is very good and you had exactly the size shade sail I needed in stock. The website is easy to use and very straightforward.
ROBERT J from ESPANOLA, NEW MEXICO, UNITED STATES | 2020-06-11
Great customer service, quick processing and shipping and very happy with the quality...have recommended to my clients for their horse facilities
ROSEMARY from SCOTTSDALE, ARIZONA, UNITED STATES | 2020-06-11
Excellent service -prompt replies and quick delivery. Sail seems of very high quality, fitting was easy and it does exactly the job I wanted it to do. My only suggestion for improvement would be for the 2% edge curvature option to be more clearly available on the website.I only found out about it via customer reviews.
> Since you ordered we have now included this a a clear option.<>
NEIL from WIRRAL, MERSEYSIDE, UNITED KINGDOM | 2020-06-11
Good product, well priced, quick delivery, nothing more I could ask for.
KENNETH from GILBERT, ARIZONA, UNITED STATES | 2020-06-11
Amazing company, price and quality! Fast delivery even when the “Shutdown” was in place. Thank you!
DRE from PALM SPRINGS, CALIFORNIA, UNITED STATES | 2020-06-11
Order came in quickly and as ordered. 4 neighbors have know purchased a Sail Shade because of ours and 2 neighbors came by to look at the product just this week. Only issue was the website was a little difficult to navigate. We are completely satisfied with our purchase
BILL from MARIETTA, GEORGIA, UNITED STATES | 2020-06-11
Great product. We have THREE! Great customer service. Fast delivery built exactly to specifications. Absolutely delighted.
BRYAN from SEABROOK, TEXAS, UNITED STATES | 2020-06-10
I would like to know if there is a spray I could purchase that would add some waterprooring to the shade. At the moment, it turns raindrops into a fine spray. We just want a little more shelter from the occasional British shower. Some research needed...
JAMES from CHESHAM, BUCKINGHAMSHIRE, UNITED KINGDOM | 2020-06-10
There's always a doubt in your mind when ordering products from a far off land especially when the seller makes a statement that seems unbelievable. I knew the quality of this product was good because my local pub has some fitted, but to say it would be made, shipped and received in such a short time was expecting too much. How wrong was I. I placed my order one Sunday evening and had instant confirmation. The following day I received another email giving me an expected date of delivery which was estimated at just under 2 weeks. The shade actually arrived on day 8 of my initial order and within 2 hours of delivery it was fitted. The service from this company is incredible, communication is first rate and the product is superb value when compared to some UK based companies offering the same quality. DO NOT be concerned about ordering from Sailshade World. They are an outstanding company to deal with and offer excellent value for money.
DAVID from RETFORD, NOTTINGHAMSHIRE, UNITED KINGDOM | 2020-06-10
voile d'ombrage de qualité , je recommande fortement le produit
ALEXANDRE from DRUMETTAZ CLARAFOND, RHONE-ALPES, FRANCE | 2020-06-10
I had been looking for a sail shade for my patio area and there are many on the market, however most are a standard size and I needed something made to measure. My worry was that this was going to take some time, and also also be very expensive. I chose Sailshadeworld because they could make to measure. The Sail is undoubtedly more expensive than these standard size companies, but the sizing was important to me. I was actually amazed at how quick the service was, I ordered my Sail on a Wednesday evening, received lots of communication regarding the order, progress and delivery, and received the sail on the following Monday.....amazing for a hand made product. There was an Import duty to be paid which I was initially concerned about, but this was tiny so nothing to worry about. The sail was installed by myself in approx 1 hour and looks fantastic. Overall I am delighted with the product and it's looks superb in the garden - I am VERY pleased :-) Thanks guys John
JOHN from SIDCUP, KENT, UNITED KINGDOM | 2020-06-10
Incredibly helpful, responsive and amazingly quick. The quality supassed my expectations. The fit was perfect. Thank you so much, I would recommend Sail Shade World to anyone.
SCOTT from MINNEAPOLIS, MN, UNITED STATES | 2020-04-12
Very happy with my sail shade, delivery and service, thank you.
STEVE from NORWICH, NORFOLK, UNITED KINGDOM | 2020-01-21
Ordered Sunday evening and arrived Thursday. Fit perfectly. Easy to install.
JOHN from THIBODAUX, LOUISIANA, UNITED STATES | 2019-12-01
Fantastic service, all my questions and queries were answered and actioned in a timely fashion. Sails arrived packaged well. Would recommend Sail Shades World Pty Ltd for quality service and great customer service.
KYLIE from JINDABYNE, NEW SOUTH WALES, AUSTRALIA | 2019-11-20
What sold me on SailShadeWorld was that my first point of contact was someone who could answer my many installation questions right away by e-mail. I put up a large rectangular custom made sail myself after combing the Internet and figuring out what I thought would be the best ways of doing it so I had a lot of questions. The answers were all to the point with no deflections so I was never left guessing. Fast solid answers are worth really worth something. The data sheets on the materials looked first rate and the finished sail is indeed first rate and was here within days of me giving final measurements. The shade sail totally changed our patio – it’s like an outdoor room now – much more usable – the paving stones stay cool all day - it's wonderful. Also there’s also something psychologically comforting about having a roof over your head – the patio feels more welcoming and cozy – I think our lizard brains may still harbor a fear of attack from the sky. Surprisingly, even though it gives such great shade you can still see clouds through it which is really nice. A lot of work but one of the best things I’ve ever done.
PHILIP from SHRUB OAK, NEW YORK, UNITED STATES | 2019-10-29
I did a lot of research before ordering the sail. I’m very happy with my decision to go with Sail Shade World. Customer service was excellent when I had questions. I’m extremely grateful I went with the 2 degree sides and the 3% size reduction. Mine stretched a little and now fits perfectly. It was only up for 5 days before hurricane Dorian before I took it down just in case. Took about 3 hours to put it up the first time with tensioning and 10 minutes to take down. The second time I put it up was much faster. I will order another when the time comes.
CLINT from ALACHUA, FLORIDA, UNITED STATES | 2019-10-20
I was apprehensive about the whole process of placing a shade sail. With Rolands guidance and patience with my apprehensions, everything worked out very well, installation was very easy, and we are completely satisfied with the outcome.
STEPHEN from BOZEMAN, MONTANA, UNITED STATES | 2019-10-11
The product provided was exactly as described and so far (short period of time) has held up very well.
KEN from AUSTIN, TEXAS, UNITED STATES | 2019-09-26
I was very happy with the support I received when measuring up for the shade sail. The whole ordering process was quick and efficient and I received the shade sail within a matter of days. It is easy to put up and take down, and has lived up to my expectations, I am very pleased with the results and would definitely recommend to a friend.
MALCOLM from BEDFORD, BEDFORDSHIRE, UNITED KINGDOM | 2019-09-23
We are very happy with our shade sail. It is just as described, and arrived very quickly. We have already recommended your company to friends. Great doing business with you, thank you.
LYNETTE from MORANBAH, QUEENSLAND, AUSTRALIA | 2019-09-17
Customer service is excellent. My questions were answered quickly and completely. The quality of the sail is top notch.
LOREN from TAMPA, FLORIDA, UNITED STATES | 2019-09-15
Our sail shade turned out great! The website makes it easy to place an accurate order.
RICHARD from CHARLOTTESVILLE, VIRGINIA, UNITED STATES | 2019-08-29
Good quality product. Delivered on time. My only issue is it was on the high end of pricing. Could have been a few dollars less. but again, excellent quality.
STEVEN from DENVER, COLORADO, UNITED STATES | 2019-08-22
We purchased three large sails a couple months ago and are extremely happy with them !! They have worked incredibly well at our track. We haven not had any problems with them considering the high winds we experience in our area and we have been through a number of monster storms that has torn the track apart but the shades have been untouched. I would certainly recommend them because we plan on purchasing a few more !! Roland is great to work with, the price is fantastic and we had them in less than a week. Outstanding !!!
CHRIS from RAPID CITY, SOUTH DAKOTA, UNITED STATES | 2019-08-14
Great quality shade. It’s made a huge difference in our backyard. We used to not spend any time in the backyard in the summer because it was too hot. Now we are out there all the time!
ASHLEY from PHOENIX , ARIZONA, UNITED STATES | 2019-08-10
Finally our Sail Shade is completely installed, the first one in Brunei…but I think not the last one!
FRANK from BANDAR SERI BEGAWAN, BRUNEI DARUSSALAM, | 2019-07-08
My 20 X 14 deck was virtually unusable in the summer because it is directly facing the sun. I debated putting a fixed roof up (est at $10,000) or an awning (est $4,500). I decided to investigate shade sails, SS. I spent at lot of time doing research on various SS manufactures and their products. I needed to cover my large deck. Nothing I found on Amazon or Ebay even came close. I'm a "do it yourselfer" so I needed to learn and Shade Sail World SSW, was there to educate me. The customer service was fantastic. SSW also provides a 10 year warranty. Mine was a custom SS so if it didn't come out right I was going to be out the purchase price but after doing my homework I was confident enough to place the order. 1 week later the SS arrived. The product oozes quality. I knew I made the right decision. Once I put it up, it was almost like I had added a 20 X 14 room to my house. I would buy from them again and I will recommend SSW to anyone that asks.
JAMES from EAST HARWICH, MASSACHUSETTS, UNITED STATES | 2019-06-19
Quick response, quality work, measurements spot on.
BRIAN from SPRINGDALE, ARKANSAS, UNITED STATES | 2019-05-20
Quite fast service. The sails are very well made. They also have right-angle-triangular sails, which nobody else seems to make. We have had one custom-made Sail Shade World sail for a few years, and for a different part of the garden we recently bought a ready-made sail. The new option of a huge range of ready-made sails is great, although you do have to go elsewhere to buy the necessary attachments and fixings (for example karabiners and turn-buckles) which are standard inclusions with a custom-made sail.
ANDREW from KAMBAH, ACT, AUSTRALIA | 2019-05-12
I was very impressed concerning the treatment and after care I received throughout my dealings with this company, especially when you consider mine was a small order.
KIM from NORWICH, NORFOLK, UNITED KINGDOM | 2019-04-09
Brilliant service and very professional. Roland answered all my queries and questions very quickly (and there were lots!) and gave us lots of advice for installing our Shade Sail. So refreshing to have great service and a great quality product as a result. Will definitely use again and would recommend.
NAME NOT RECORDED, LOCATION NOT RECORDED | 2019-03-25
I found customer service really helpful sorting out our tricky design. Several changes and resulting need to amend quotes were greeted with a smile. Great people to deal with super strong product.
NAME NOT RECORDED, LOCATION NOT RECORDED | 2019-03-15
Simple to order, with fast delivery Great Service, Well made product very strong.
NAME NOT RECORDED, LOCATION NOT RECORDED | 2019-02-24
My custom shade for my backyard patio was ordered on a Thursday noon, and I had it by noon the following Monday via international shipping. It installed easily to my previously prepared anchor points--a perfect fit--just in time for bad weather with which it had no difficulty. It looks very well made, as promised on the Sail Shade website.
from NAME NOT RECORDED, LOCATION NOT RECORDED | 2018-11-28
Overall, very satisfied with Sail Shade World. High quality product for a reasonable cost. Very speedy delivery. I made a small error in not realising the curve of the sail between 2 anchor points would remove 5 or 6 feet of shade but that was my oversight not your product. Do you ever make them without the curve? <
>When ordering you can ask for the curve to reduced to 2%, that makes it almost straight when tensioned <>
from NAME NOT RECORDED,LOCATION NOT RECORDED | 2018-11-13
Love the shade get lots of comments on it. I will purchase from you again. I had an outdoor party to get ready for and a storm came in and ripped our shade sale that we had purchased the year before from a company that claimed to have heavy duty shades. It was a cheap shade well you get what you pay for. We were low on time and the heat of the summer was on us. We live in Phoenix AZ. So shade is everything. Thank you for saving the day you said it would only take a few days to get here and it did. We couldn't believe it. Honestly, we were so surprised to get it so fast. I would recommend your company again and again. Also we special ordered our shade, it has 5 points of attachment. We followed the directions for measuring and it came out perfect. I can also tell it will last a good long time even in this heat.
from PHOENIX, ARIZONA, UNITED STATES | 2018-10-15
This is our 2nd purchase as the 1st was so amazing we decided to expand the coverage area. We tell everyone we know about Sail Shade World. Best investment for enjoying your pool and entertaining in the back yard.
As ordered, on time, no hassle, excellent quality and extremely functional. No more needs to be said.
from NAME NOT RECORDED,LOCATION NOT RECORDED | 2018-10-01
Quick and responsive customer service in answering questions prior to ordering. Once order placed, delivery (expedited for an additional $25) was within a few days. The sail is exactly as expected and fits perfectly. We are very satisfied!
KEN from AIKEN, SOUTH CAROLINA, UNITED STATES | 2018-09-11
My sailshade was an odd size ( each side was a different measurement) and your people did a great job assembling it. It fit perfectly between the anchor points. Great quality of workmanship and materials. I plan to get many years of use from it.
RICKY from LARKSPUR, COLORADO, UNITED SATES | 2018-08-16
Nothing short of extraordinary — worked with me to adjust design to the precise centimeter and had the sail in my hands in just a couple days.
from SPAIN | 2018-08-01
I was so impressed by the fact that I was able to contact you between the hours on 10:00 and 13:00 here in the UK which was up to 22:00 in Melbourne, and you were prepared to answer questions and get the job done, a really can-do attitude. The product is great and works very well for us.
MICHAEL from BRISTOL, GLOUCESTERSHIRE, UNITED KINGDOM | 2018-07-20
I purchased a large Sail....The quality is outstanding we live in Lake Havasu Az where the sun is brutal and this shade seems to work perfect. Hope to get several years out of the Sail gues we will see how it handles the heat. Very Happy with my purchase.
ERNEST from LAKE HAVASU , ARIZONA, UNITED STATES | 2018-06-28
Good product. Good price. Good service. Have already recommended you to my neighbour.
SAMAD from ANNANDALE, QUEENSLAND, AUSTRALIA | 2018-03-05
Very pleased with everything
JOHN from IVANHOE, VICTORIA, AUSTRALIA | 2018-02-20
I received the sail only to find the curvature along each edge was quite large and would let too much heat through and therefore not meet our needs for shade. However after discussing this with Roland at Sail Shade World he was very keen to make sure we were 100% happy with the sail so he organised to replace the sail with a minimal curvature instead. A replacement sail was dispatched with only 2% edge curvature and that made a huge difference. We are now very happy with the final result
GERRY from BRANDY HILL, NEW SOUTH WALES, AUSTRALIA | 2018-02-15
Website is easy to use and order custom shade sails through. Has all the information you need for putting up a sail yourself and product is of good quality. Very fast delivery. Highly recommend.
EMMA from STAWELL, VICTORIA, AUSTRALIA | 2018-01-22
great product and good price
CHRIS from NAROOMA, NEW SOUTH WALES, AUSTRALIA | 2018-01-02
The turnaround time was 24 hours and it was an odd shape fit like a glove thank you
RODNEY from SYDNEY, NEW SOUTH WALES, AUSTRALIA | 2017-11-29
Quality product. Fast delivery.
GAVIN from SWAN HILL, VICTORIA, AUSTRALIA | 2017-11-08
I had a problem with the size of my sail shade. Over time, the problem was corrected and I am now a satisfied customer. The product seems to be good quality.....note I am a rookie sail shade user.
FRANK from FOUNTAIN HILLS, ARIZONA, UNITED STATES | 2017-10-09
Fantastic service, everything as described, delivery as promised, highly recommended
DAMON from PAPHOS, PAPHOS, CYPRUS | 2017-09-26
Great quality - far exceeded competitors
MIKE from ASHBOURNE, DERBYSHIRE, UNITED KINGDOM | 2017-09-17
Great quality products. Measure carefully. Be sure you understand the instructions, and if you have any questions ask before ordering. Customer service is very responsive and very helpful. I am 100% satisfied with my purchases.
DOUG from SEBASTOPOL, CALIFORNIA, UNITED STATES | 2017-08-23
very satisfied with the 7 shade sails i purchased and sent to darwin australia nt
DIMITRI from KATHERINE, NORTHERN TERRITORY, AUSTRALIA | 2017-08-07
I wanted a Sail cloth to cover my swimming pool. The staff at Sail Shade very helpful and excellent service. Since this was not going to be used as a shade cloth, they took the time to listen and understand what I was after and recommended a solution. Thanks Guys.
from UNITED STATES | 2017-07-26
I purchased my sail after a lot of research. I used the instructions found on SSW's website to construction my shade structure and followed their measuring instructions. I had the same sail quoted from 4 different manufactures and the pricing ranged from $800 to over $3,000. SSW provided the best sail quality material and construction with all hardware for a great price of around $1,600. They also worked with me to get the items paid for and delivery unbelievably fast. I put the sail up in no time following the directions on their web site. I had the sail made for 3% stretch and had to use extension chains at two points when I first installed it. After about 6 weeks, I retensioned the sail and now only have on extension chain still installed. I am very happy with my purchase and the whole experience with this company and will use them again and recommend them to anyone.
TIMOTHY from WYNANTSKILL, NEW YORK, UNITED STATES | 2017-07-11
Sail material is effective!
ADRIAN from BARRINGTON, ILLINOIS, UNITED STATES | 2017-06-18
My third order. Great product and great service on all three!
KEN from AIKEN, SOUTH CAROLINA, UNITED STATES | 2017-05-16
100% Happy! Whenever I need another custom made shade sail I will be in touch. Ease of ordering was great, my questions were answered immediately, the sail arrived before expected and most of all the quality was perfect, it looks fabulous and my client is happy.
CATHERINE from PORT DOUGLAS, QUEENSLAND, AUSTRALIA | 2017-04-15
Very happy with quality of shade sail. Looks great. Would definitely recommend these to anyone.
STEVEN from SOUTHERN RIVER, WESTERN AUSTRALIA, AUSTRALIA | 2017-04-11
Thanks guys! Called multiple times for advice & to discuss design & install of shade sail & they were extremely helpful and friendly!
ANDREW from ALFORDS POINT, NEW SOUTH WALES, AUSTRALIA | 2017-04-11
Good product delivered promptly
RAY from CRONULLA, NEW SOUTH WALES, AUSTRALIA | 2017-04-07
They contacted me on day two and said that the sail was completed! It arrived three days later as promised. I dont know how the service could have been better. Very happy.
KEITH from WEST END, QUEENSLAND, AUSTRALIA | 2017-03-24
Roland was extremely helpful and informative. The order was delivered surprisingly quickly. The shade sail is of good quality and is well made.
NICK from VILLAWOOD, NEW SOUTH WALES, AUSTRALIA | 2017-03-20
Kingston SE Golf Club purchased two sails and all the members and visitors who have had the pleasure of relaxing under the sails after a good or bad round have nothing but praise for the appearance and effectiveness of the product.
WILL from KINGSTON SE,SOUTH AUSTRALIA, AUSTRALIA | 2017-03-05
I've used Shade Sail World twice now and both my sails look and fit great.
ROBERT from PRAHRAN, VICTORIA, AUSTRALIA | 2017-03-05
Very helpful with the plan and prompt delivery
PAT from MORNINGTON, VICTORIA, AUSTRALIA | 2017-02-22
Good to use. Knew where the product was at all time when being shipped
DAVID from NELLY BAY, QUEENSLAND, AUSTRALIA | 2017-02-20
Anyway we were very happy with the shade sail, the delivery and customer service. This is the second sail we have bought from you and yes we would recommend you to others. Very happy.
JEMMA from BUNBURY, WESTERN AUSTRALIA, AUSTRALIA | 2017-02-20
Was bit unsure buying on line but more than happy with service and product will be buying one soon for caravan
SHANE from TAMWORTH, NEW SOUTH WALES, AUSTRALIA | 2017-02-19
Good quality shade cloth. Super quick delivery.
CASEY from DUDLEY PARK, WESTERN AUSTRALIA, AUSTRALIA | 2017-02-17
No issues or problems with this purchase.
ALFRED from DEAKIN, AUSTRALIAN CAPITAL TERRITORY, AUSTRALIA | 2017-02-14
Excellent product and superb service
SHANNON from NORTH COOGEE, WESTERN AUSTRALIA, AUSTRALIA | 2017-02-13
I am always a little apprehensive about ordering on line, but this was first class. The shade sail arrived on time, it is of very good quality and the exact dimensions as ordered.
GLENN from STANHOPE GARDENS, NEW SOUTH WALES, AUSTRALIA | 2017-02-06
I am always a little apprehensive about ordering on line, but this was first class. The shade sail arrived on time, it is of very good quality and the exact dimensions as ordered.
GEOFFREY from LINDISFARNE, TASMANIA, AUSTRALIA | 2017-02-08
Shade Sail looking good so far.
PETER from HONOLULU, HAWAII, UNITED STATES | 2017-01-28
very good but expensive
from FRANCE | 2017-01-25
Was delighted with the outcome and turn around. The meticulous ordering procedure ensured sails arrived as planned. turnaround and delivery great.
SAM from GUNGAHLIN, AUSTRALIAN CAPITAL TERRITORY, AUSTRALIA | 2017-01-24
A very professional experience and a quality product.
PETER from MARKS POINT, NEW SOUTH WALES, AUSTRALIA | 2017-01-16
Excellent value for money, prompt delivery ... will recommend to others.
STEVE from HAY, WESTERN AUSTRALIA, AUSTRALIA | 2017-01-10
Very impressed with the two sails I purchased. The material and the stitching looks very strong. I have already installed one of the sails which has faced winds and storm's and has come through with flying colours. I have a lot of work to do before the next sail is installed, but cannot wait until the end project is complete. Thank you for a tremendous product, the family have already commented on the quality and finish.
LAURENCE from KALLANGUR, QUEENSLAND, AUSTRALIA | 2017-01-08
The concept of engaging an outside, inexperienced person to measure up the sail sizes needed (despite him having existing (partly worn-out sails to work from) proved a bad move. See below. Yet we were more than happy with the co-operation, understanding and communication levels we had from your business owner Mr Roland Sharman. He was terrific throughout. With regard to the first of the two sails sent to us was that the only way the smaller one fitted was for it to be mounted upside down ... that is with the outside edging facing upwards instead of downwards as it should be. Then when we tried to fit thelarger sail, we tried both ways - up the correct way and then upside down but it wouldn't fit either way. The dimensions were wrong as it had been measured wrongly by the man who came to measure up. <
>This client had approved our CAD and we did make the sail to the dimensions ordered.<> After a bit of arguing <
>Discussion would be better than argue - we never argue with a customer<> we were supplied with a new larger sail to replace the first one this has proven to fit well. It is because of this experience and the not really satisfactory result that we have down-graded our ratings of satisfaction, etc. Otherwise we are very, very happy with the quality of the sail material, the stitching, the promptness of supply, etc.
BRUCE from PASADENA, SOUTH AUSTRALIA, AUSTRALIA | 2017-01-06
Excellent service in a very timely manner. Shade sail was custom made and fitted perfectly. My grandchildren are now free from the suns burning rays.
GAVIN from EAGLEHAWK, VICTORIA, AUSTRALIA | 2017-01-03
The measuring process was a difficult one, given I had an unconventional shape but otherwise all good.
LEON from BONNYRIGG HEIGHTS, NEW SOUTH WALES, AUSTRALIA | 2016-12-31
I was very happy with the whole experience and pleasantly surprised by prompt delivery of our sail it fitted perfectly and the quality is great thankyou Bill W
BILL from AUSTRALIND, WESTERN AUSTRALIA, AUSTRALIA | 2016-12-20
Great delivery service. Perfect for our particular area. Referred company to others
JOHN from WEST WALLSEND, NEW SOUTH WALES, AUSTRALIA | 2016-12-17
No sure that this has worked so would like to say we were 100% happy with everything
JOY from SEMAPHORE PARK, SOUTH AUSTRALIA, AUSTRALIA | 2016-12-12
Merci d'avoir proposé d'autres options car mon produit initial n'était pas disponible pour cette année et ce au même tarif.
from CANADA | 2016-10-25
The online sail design tool was excellent and easy to use. The sail arrived in perfect condition and exactly when expected. Overall, the entire product and experience through SSW was excellent. The sail was also far cheaper in cost than any comparable quote available locally. Ten out of ten. DHL is also an excellent freight carrier and provided great delivery service.
TODD from PALMERSTON, AUSTRALIA |
Very good quality product and delivery was exceptionally quick. Thank you!
PAUL from DUNLOP, AUSTRALIA |
Great service. Sail arrived 7 days from purchase. Excellent quality.
BEN from BENALLA, AUSTRALIA |
Roli provided excellent advise.
GEOFF from CANNONVALE, AUSTRALIA |
Quality of the product was exceptional , service was excellent and delivery was quick.
SUE from TOWNSVILLE, AUSTRALIA |
Very impressed with how quick my sail arrived
NIGEL from EXETER, AUSTRALIA |
High quality. Perfect cut and made to measure. Ordered Monday Morning and it arrived Friday.
JAMIE from BILINGA, AUSTRALIA |
Really good shade sails. Easy to order, fast delivery. Their installation tips helped me get a professional installation outcome. Very good customer service - after five years of use, I had a sail develop a problem. They honored their warranty and provided a replacement rapidly and without complaint. Great company to work with. I have three large sails and recommended them to my neighbor, who purchased two sails.
BEN from THE HILLS, UNITED STATES |
The staff were fantastic to deal with. Our shade sail arrived very promptly and fits beautifully. Would definately purchase from Shade Sail World in the future.
CRAIG from MENINDEE, AUSTRALIA |
I live in regional W.A the service and being kept up to date with everything was above and beyond. I am extremely happy with the 3 extra large shade sails I purchased. Roland was the gentleman I dealt with and I could not have had better dealing with him. I would highly recommend the Sail Shade World to anyone who is looking for a great product with extra speedy delivery.
HELEN from QUAIRADIG, AUSTRALIA |
Fantastic, service and fantastic turnaround time, absolute pleasure to deal with, definitely recommending here.
DARREN from CRAIGMORE, AUSTRALIA |
The shade sail we ordered was custom made, it fit perfectly, posted very efficiently and excellent quality, colours are true to website as well. We are very happy with our purchase, would high recommend there service.
THERESA from CURRAJONG, AUSTRALIA |
I am extremely happy with my shade sail. The website provided a very user friendly way to order my custom sized shade sail. It walked me through each step and helped me order the correct mounting hardware. The sail is made of very durable fabric and is stitched well. I would definitely refer your company for anyone wanting a shade sail. The only glitch was the company who delivered the shade sail sent me a bill for shipping several weeks after its arrival. I just threw it away since shipping was free. I never heard from them again so I figure they realized it was their error. This would not stop me from ordering from sail shade world again.
KANDY from LIBERTY, UNITED STATES |
good product for the price. Good value product.
BRIAN from MOUNT PLEASANT, UNITED STATES |
Incredible delivery speed. The replacement sail turned up Thursday and I fitted it last evening no problems. So that is basically 4 working days – given I alerted you to the problem on a Saturday morning and had a new sail in Perth sometime Thursday on my doorstep. Per instructions I am progressively tensioning the sails as they seem to give a bit as the creases pull out. FYI At the same time as doing this I have been getting an outdoor kitchen designed – despite everything being local so far with no changes to the initial design and just a simple measure up required it has taken them 4 weeks to get to final design stage. The speed of their work could not be a more stark contrast to you guys. It is very easy to see why local businesses need to change their way of going about things – the old way simply doesn’t compete any longer
KEVIN from PERTH, AUSTRALIA |
We are a Charter school, so our budget is tight. When a monsoon storm destroyed our only playground shade structure, we were in a panic to replace it before the hot summer months. We couldn
BARBI from PHOENIX, UNITED STATES |
We, obviously, love sail shades because we're the proud owners of 3 of them! Last spring our neighbor cut down an oak tree that had given us a beautiful screen between our homes so we purchased a large rectangular sail shade to suspend between another tree & our fence to restore some much needed privacy. The other two triangular sail shades hang over our deck not only providing us with shade but giving that area a cool vibe. Sail Shade World is the place to go if you need to make a purchase of this kind!
MARK from FOLSOM, UNITED STATES |
Shipping info was not very clear and it was hard to pull an accurate invoice from the website in US$.
ANDREW from WASHINGTON, DC, UNITED STATES |
I would highly recommend Sail Shade World. The shade sail I required had multiple fixing points and allowances. With just one phone call and a couple of emails, Roland from SSW knew exactly what I required. The product was delivered inside a week and it was perfect. The price was better than three nearby suppliers. I could not be happier.
PETER from MARYLAND, AUSTRALIA |
The sail fits perfectly and was well constructed. I am happy with the he product and it more than adequately solves the problem of shading on my irregular shaped deck.
DAVID from GREYSTANES, AUSTRALIA |
We needed a custom sail in a hurry. The turn around was phenomenally quick. The service was impeccable.
TRISH from TAMWORTH, AUSTRALIA |
Had concerns about ordering online but the size of the sail was spot-on and is holding up well.
ANNE from BANORA POINT, AUSTRALIA |
Only ever having bought a shade sail pre made from an online Melbourne based Auction site and to replace it less than two years later with a Sail Shade World unit once the old one tore itself apart. The new unit is constructed with far greater attention to quality, design and the intended forces to be expected in use. Price was very reasonable and the customer service excellent, fast return of calls and technical queries answered with genuine knowledge of the product.
JOHN from HIGHBURY, AUSTRALIA |
Extremely happy with the service and product. Delivery was within one week and the fit is perfect, would definitely recommend Sail Shade World to friends.
JOHN from VIRGINIA, AUSTRALIA |
I'm very pleased with the shade sails. I initially ordered two then ordered another. They all fit perfectly using the measuring instructions on the website, and so far seem durable, although it's only been a few months. They are very well made and the stitching is done neatly. I was pleased with the colour options too. My ony complaint is I live in Hong Kong and my parcel was delivered by SF Express; I thought I had paid for full shipping but was charged a little extra upon delivery.
LEE from SAI KUNG, HONG KONG |
I THINK I'M UP TO MY 4TH OR 5TH CUSTOM MADE SHADE SAIL, WOULDN'T SHOP ELSEWHERE.
SCOTT from BECKENHAM, AUSTRALIA |
The operators at Shade Sail World were great. I accidentally paid twice for my sail and they immediately called and advised that they had returned the money. The shipment was super fast and the quality of the sail was excellent. I choose a large river gum green sail and it arrived exactly to order. It has made my front yard much more pleasant to be in. I would happily recommend them.
AINSLEY from BOYA, AUSTRALIA |
Very impressed with the quality of our shade sail not to mention fast shipping.
LEANNE from KOONDROOK, AUSTRALIA |
I thought I was buying a waterproof sail but water comes through it when it rains even though it has a substantial gradient and I am not sure whether there is a side of the sail that should go up.
> We do NOT offer Waterproof shade sails on our websites. Shade cloth is a permeable fabric so will allow water to come through. We had several email exchanges prior to your purchase and at no point was your assumption of waterproof mentioned.<>
CHARLES from RUSSELL LEA , AUSTRALIA |
I spent some time researching shade sails and found that Sail Shade World provided quality sails for a reasonable price. The online quote app provides an easy process to order custom made sails from a great selection of colours. The sails were delivered promptly and fit to the mounting points perfectly. I have purchased a couple of sails through Sail Shade World, they delivered a high quality product and I intend to purchase more sails from them in the near future. I can recommend Sail Shade World for quality custom sails.
TONY from ANNANDALE, AUSTRALIA |
Very happy with the shade sails and the service provided. But your sliders are not displaying any score, so hope i have them on the right side of the scale.
DAVID from PARABURDOO, AUSTRALIA |
Thanks for the great service/response and very fast delivery of the sail/shade which I ordered recently. The product looks good and the good quality and workmanship has been commented upon by friends already. I will have no hesitation in recommending your business to my friends.
LES from DORRIGO, AUSTRALIA |
This is the second time I've used Sail Shade World; the first was for a large sail for the garden/patio, the second, a custom design for use as a vehicle awning / shade. Both products are excellent and I'd have no hesitation either using them again, or recommending to a friend.
DAVID from MELTON MOWBRAY, UNITED KINGDOM |
The service I received was beyond FANTASTIC!!! I now recommend anyone and everyone to Sail Shade World! I cant thank you enough for your terrific products and efficient service.
MELISA from HORNSBY, AUSTRALIA |
I would highly recommend Sail Shade World They were half the price of the nearest competitor and the shade only took 7 days to get to me and was perfect The website was easy and informative.
DARREN from GOOLWA BEACH, AUSTRALIA |
looks great works very well has stood up to some very strong winds I would highly recommend to anyone wishing to purchase
GEOFFREY from PONTVILLE, AUSTRALIA |
Great product. Great sales process. Only issue was my confusion over the included hardware.
KEN from AIKEN, UNITED STATES |
Great service and speedy delivery. Well done
TIM from MELTON WEST, AUSTRALIA |
I have been very happy with the product and service from Sails Shade World and would recommend others who are able to design their own connection points, and just need a sail component Regards Martin Locke
MARTIN from KIRWAN, AUSTRALIA |
Although very happy with the sail itself, it had been damaged in (I assume)transit resulting in two slashes in the sail about 75mm and 25mm long. I tried to contact Sail Shade regarding my options but got no response and I was left with no option but to repair the damage myself as best as I could. So despite the two repairs, I am more than happy with the product, I'm just very disappointed with the lack of after sales effort.
>We received an email from this customer on April 20th and replied asking for pictures of the damage. This is usually caused by Customs when inspecting the package, although it has a no cutter warning. Once this is verified we report it to DHL who are responsible and the shade sail is replaced. We had no response by email or telephone from this customer so no further action could have been taken. We do take customer service very seriously and are disappointed with this comment. We could have removed it but in the interests of our integrity it has been left.<>
ALASTAIR from DARWIN, AUSTRALIA |
Sail Shade World fulfilled all their advertised promises. I have been positively surprised by the expedient delivery, the good quality and most important by the accurate sizing of my six-corner shade sail. I won't even mention the price.
WOLFGANG from WINTHROP, AUSTRALIA |
Great quality!Prompt arrival! Price would be the only hold-back from recommending to others although the superiority outweighs the cost!! Well done
DOT from POOCHERA, AUSTRALIA |
Very happy with the service, the product (assuming it lasts a reasonable time) and the delivery. The shapes of my sails were complicated, in fact, I made a mistake with the dimensions. I was happy to wear the cost of the mistake, but Roland at SSW generously offered to discount the replacement. The sails now fit perfectly and look good.
BRIAN from KAMBAH, AUSTRALIA |
Once ordered I was able to track the order on line until completion and then delivery. Product was exactly as ordered, no issues putting up and has been great to use over a pool.
TIM from AUSTRALIA |
I've purchased 2 Sail shades. Both are well made and of very good quality.
TIM from JINDALEE, AUSTRALIA |
Great too deal with A+recommend thanks Warren
WARREN from PENRITH , AUSTRALIA |
The Shade Sail order fits beautifully. You may remember the order I placed with you for the sail to have only half of the normal 320mm allowance for turnbuckles. You also suggested minimal curvature, which I had not thought of, and was the right decision. The end result has turned out to look great and I am extremely happy with the custom sail requested. You may remember the previous sail purchased a couple of weeks earlier with standard allowance for turnbuckles which I am also happy with. We have completed the project which faces the west can get extremely hot in the afternoon. The end result is about a 30% reduction in heat from afternoon sun and a cooler alfresco area to enjoy. Thanks again for your help.
STEPHEN from NABIAC, AUSTRALIA |
It took only 3 hours to erect the 3 sails. We tried a come-a-long with out success, but discovered that a motorcycle ratchet strap worked perfectly to stretch the sail D rings to the Mahogany posts that we used. The fit was exact, so installation was a breeze. I would suggest that the corners be marked, A,B , C etc to eliminate the need to measure the sail to determine the correct orientation. (maybe a note to the buyer, to keep a sketch showing the A, B, C etc anchor points) These are top quality sails, with almost instant sales support and super fast delivery ( 4 days to Colorado, from time of order)
RICHARD from MULEGE, MEXICO |
I have bought 2 shade sails from sailshadeworld.com.au, one in Jan 2012 and the other recently in Jan 2016. Both odd shapes (3 sided and 4 sided) with one rope track edge. Ordered via the website. Very good communication from the CEO with the first one via phone and email as I was unsure of something in the order. Good prices. The first one arrived in 4 days while the second a little over a week. The first one is wearing very well. Both were made precisely as I specified to a high standard. I would definitely use Sail Shade World again and strongly recommend them. Bill, Carlton North, Victoria, Australia
BILL from CARLTON NORTH, AUSTRALIA |
I had no issues with the quality of the work. very happy customer
BRIAN from BIRKDALE, QUEENSLAND, AUSTRALIA | 2016-04-25